Need help?

Find all the answers to your questions :)
  • How do I reserve accommodation?
  • How far in advance should I reserve my apartment?
  • What documents do I need for the file?
  • What are the admission conditions?
  • Will my application be considered if a document is missing?
  • What is a guarantor?
  • What is the joint and several guarantee?
  • Must I have a guarantor?
  • Can anyone be a guarantor?
  • Can I get in touch with someone who can give me advice?
  • If I withdraw my application, are the administrative fees refunded?
  • Can I reserve accommodation in a residence for a shorter stay?
  • How long does the lease last?
  • Can I select my apartment?
  • Can I visit the apartment?
  • How long does the visit take?
  • I can't make the trip for a visit. What should I do?
  • What will I be asked to provide before I move in?
  • What is an inventory of fixtures / walkthrough? What is it for?
  • Can I change apartments if I don't like the one I'm in?
  • What is housing assistance? (APL/ALS)
  • How much rental assistance will I receive?
  • When should I ask for housing assistance?
  • How can I get this housing assistance?
  • Who must declare their financial resources for the housing assistance?
  • When will I benefit from housing assistance?
  • Can I qualify for housing assistance even if I am sharing an apartment?
  • How much will I have to pay for the first month?
  • When is the rent due?
  • How should I pay my rent?
  • What do the administrative fees cover?
  • What is the guarantee deposit for? How much is it?
  • When is the guarantee deposit refunded?
  • Can the guarantee deposit be used to pay the last month's rent or the rent if I leave before planned?
  • What is included in the rent?
  • What charges are not included in the rent?
  • Is home insurance mandatory?
  • Do I have to pay the residence tax (taxe d'habitation)?
  • What are the common areas?
  • Does the residence loan out equipment?
  • How are the apartments furnished?
  • Will I get a single or double bed?
  • How is the kitchenette equipped?
  • How is the bathroom equipped?
  • What bedding is provided?
  • Can I move the furniture in my apartment around?
  • If there is breakage/damage, who pays for the repairs?
  • How does the heating work?
  • Is there car and bicycle parking at the residences?
  • What services are not included in the rent?
  • Who fixes problems in my apartment?
  • How does the internet work?
  • How is my water and electricity subscription managed?
  • Who should I go to if I have a problem?
  • Are the residences secure?
  • Can I rent an apartment for a couple?
  • Can I invite a guest or have someone spend the night?
  • Can I organise an event?
  • Are the residences secure?
  • Are there any events/activities planned for the students?
  • Where can I smoke?
  • Is there car and bicycle parking at the residences?
  • Can I keep a pet?
  • Is there a laundry room in KLEY residences?
  • Can I leave the apartment before the end of the notice period?
How do I reserve accommodation?


On the Internet site, select the residence you're interested in and click "I want to reserve" or click the "Reserve" button in the top right.

Enter all the information about the guarantor and future renter. You will receive an email along with the brochure for the residence, the form you need to fill in and the list of documents required for the file.

We will contact you within 48 hours to talk to you about your search for accommodation and your application.

Then upload the required documents. Once you have uploaded all the required documents, you will be informed if your file has been approved within 48 hours. If necessary, the KLEY team may ask you to provide additional documents before approving your file. You will then receive all the contractual documents.

Electronically sign the renter's and guarantor's contractual documents and initial each page (lease and general terms and conditions of rental, joint and several guarantee form, SEPA direct debit mandate, ERNT [natural risk analysis], comprehensive home insurance, internet usage charter, and the residence's internal regulations).

You can then make the first payment (first month's rent, guarantee deposit, administrative fees) by bank card in your client account.

You will receive confirmation. At this point, all that remains is to arrange a meeting to pick up the keys.

Remember to insure your accommodation and upload the insurance certificate!

Questions? Don't keep them to yourself!
To learn more about our student residences, our services, your future student accommodation, our prices, reservations or even the colour of the carpet ;-), we're here to answer all your questions!